by: Jacqui Shemilt, 21 October 2025 Preparing for ISO certification can feel overwhelming - but it doesn’t have to be. One quick win? Create a simple Read & Acknowledge flow  for your company policies. It’s not just about ticking the compliance box.✨ It builds a culture of accountability and gives you audit-ready proof in minutes. Here’s how: ✅ Upload your policy into Teams or SharePoint ✅ Automate reminders for staff to read & acknowledge ✅ Track acknowledgements for instan

by: Jacqui Shemilt, 16 October 2025 Old habits feel normal. Smarter habits create growth. A salesman we worked with was doing what he’d always done: ✍️ Jotting meeting notes in a notebook ⌨️ Typing them up at night 📧 Emailing them back to the office for someone else to enter It felt “normal” - but it was wasting hours every week. We helped him flip the script: notes go straight into the CRM from his phone. No double handling. No delays. More time for selling. Scaling isn’t a

by: Jacqui Shemilt, 07 October 2025 Before: A client’s leadership team couldn’t see where projects were stalling. Each department used its own system. Reporting took days  and decisions were always made too late. After: By mapping their processes, centralising documents, and setting up a shared dashboard, they cut reporting time to 15 minutes . Leaders could instantly see bottlenecks and act before small issues became big problems.  Scaling isn’t just about working harder -

by: Jacqui Shemilt, 02 October 2025 A growing manufacturing business was winning plenty of new work… …but every time a quote was accepted, production was delayed. The issue? Their quotes didn’t capture the detailed workings needed to generate work orders. By the time information was chased down, jobs were already behind schedule. What we did: We restructured their quoting process to capture the right level of detail upfront. This meant once an order was won, the work order co

by: Jacqui Shemilt, 23 September 2025 One of the biggest questions we hear from business owners is: “Where do I even start with systemising my business?” It can feel overwhelming - but that’s where lean thinking makes it simple. Start by looking for the waste. Here are the top 3 areas we recommend reviewing first: Admin Processes → Are staff doubling up on tasks or entering the same info twice? Handover Points → Are there delays or confusion when work moves from one person to

by: Jacqui Shemilt, 18 September 2025 Business owners often think process improvement has to be a massive overhaul. The truth? Lean...

by: Jacqui Shemilt, 09 September 2025 Too often, processes end up scattered everywhere - in heads, on scraps of paper, on whiteboards,...

by: Jacqui Shemilt, 04 September 2025 Ever wondered what really happens when we step into a business to streamline processes? Last week,...