by: Jacqui Shemilt, 18 June 2026 Start here first. Operational Maturity Checklist: Are core processes documented end-to-end? Is there a single source of truth? Are roles clearly accountable? Are KPIs tied to process performance? Can someone else step into any critical role? Are decisions recorded and standardised? Is change managed intentionally - not reactively? If you answered “no” to more than two - you’re not ready for automation or ISO yet. AI adds value only when proces

by: Jacqui Shemilt, 21 May 2026 Before you implement new systems, ask this: Is your business ready for change? Here’s the Change Readiness Checklist we use before any major improvement initiative: ✅ Is the current state clearly mapped? ✅ Are pain points agreed on by leadership? ✅ Is there a documented process baseline? ✅ Have owners been assigned? ✅ Is there a communication plan? ✅ Is there a centralised source of truth? ✅ Are KPIs defined for post-change measurement? You mus