What to Fix Before You Buy New Software

by: Jacqui Shemilt, 17 March 2026

Before investing in new software, fix these three things first:

1️⃣ Clarify the process

If people describe the same workflow differently, the system will too.

2️⃣ Define decision points

Systems don’t decide — people do. Make those rules explicit.

3️⃣ Remove unnecessary steps

Automating waste doesn’t make it efficient.

When these are clear, technology becomes an accelerator — not a crutch.

👉 AI and automation add value only when processes are defined.

#ProcessTip #AutomationReady #BusinessSystems #OperationalExcellence