Struggling with Office/Admin Chaos

by: Jacqui Shemilt, 29 July 2025

Even as a systems expert, I still feel it when:

🔸 Emails pile up

🔸 Files go missing

🔸 A process lives in someone’s head, but no one else's

🔸 Tools get introduced, but no one uses them

The truth? Chaos creeps in when we’re busy growing, serving, and just getting through the day.

But here’s what I’ve learned (and what I’m practicing with my own team AND clients):

💡 Tame the chaos with clarity, not complexity:

✅ Centralise what matters

One place for procedures. One place for task tracking. One place for important updates. Not five.

✅ Don’t over-document

Start with what people actually need to do their job - then build.

✅ Empower, don’t gatekeep

If only one person knows how to do it, it’s a risk.

✅ Pick tools that match your team

You don’t need fancy. You need usable.

1: UNWRITTEN - All in my head

2: SCATTERED - Random docs & no process

3: BASIC - Checklists but no structure

4: INTEGRATED - One source of truth & trained team

5: SUCCESS – Business scaling & moving forward

We are deep in this work right now - building simple systems that reduce noise, support teams, and bring actual calm to the chaos.

💬 Are you feeling the admin chaos creep in?