Real-World Challenge

by: Jacqui Shemilt, 2 July 2025

What happens when your Accounts person goes on maternity leave… and nothing’s written down?

This was a real situation we supported a client through recently.

Their long-standing Accounts team member was preparing for maternity leave. She was brilliant, reliable, and had everything in her head.

But… very little was documented. No process maps. No task checklists. No central reference for handover.

What followed was a scramble:

• Trying to extract key steps from her before she left • Missed tasks in her absence • Gaps in communication • A replacement who didn’t feel confident

It wasn’t that the business was disorganised—it’s just that nothing had ever gone wrong before. Until it did.

This is exactly where Bonacci Flow is able to assist

We help businesses document and centralise what’s already working—before it’s tested by unexpected change.

You don’t need to wait for a crisis to fix your systems.

► Start with your critical roles. ► Get what’s in people’s heads into a format others can follow. ► Build resilience before you need it.

Because great people eventually go on leave, move on, or take a step back. And when they do, your business shouldn’t miss a beat.