by: Jacqui Shemilt, 07 July 2026 Not in strategy. Not in effort. In handovers. One operational insight I keep seeing: Growth stresses the gaps between teams. If you want to scale without chaos, focus on three things: Define ownership at every transition Who owns the job at each stage? Sales to ops. Ops to dispatch. Dispatch to finance. Standardise inputs If data goes into your ERP differently every time, reporting becomes unreliable fast. Document exception handling Growth in