by: Jacqui Shemilt, 07 July 2026 Not in strategy. Not in effort. In handovers. One operational insight I keep seeing: Growth stresses the gaps between teams. If you want to scale without chaos, focus on three things: Define ownership at every transition Who owns the job at each stage? Sales to ops. Ops to dispatch. Dispatch to finance. Standardise inputs If data goes into your ERP differently every time, reporting becomes unreliable fast. Document exception handling Growth in

by: Jacqui Shemilt, 12 February 2026 On paper, the system was perfect. ✔ Right vendor ✔ Right features ✔ Right timeline But within weeks, frustration set in. Not because of the technology - but because no one had agreed on: • How work should flow • Who owned decisions • What ‘done’ actually meant The system didn’t fail. It simply automated confusion. Once we mapped the current state, the real issues surfaced - duplication, unclear handovers, invisible bottlenecks. Only then