by: Jacqui Shemilt, 02 July 2026 A 35-person wholesale distributor came to us after a strong growth year. Revenue was up. Margins were not. Here’s what was happening: Sales were closing deals faster than operations could fulfil. Inventory accuracy was inconsistent. Purchasing relied on one experienced team member’s memory. Customer complaints were rising. Nothing was “broken” on its own. But the system wasn’t built to scale. We mapped their current state. Not the ideal state.